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SHIPPING & RETURNS

Shipping Policy

At NexQuill, we are committed to delivering your handmade jewelry safely and efficiently. Our shipping methods are designed to ensure that your items arrive on time and in perfect condition. We offer competitive shipping rates and multiple options to suit your needs, whether you prefer standard or expedited delivery.
 
We take great care in packaging your jewelry to prevent any damage during transit. Our goal is to make your shopping experience seamless and enjoyable, and we strive to keep you informed every step of the way.

Return & Exchange Policy

Thank you for shopping at NexQuill! Every single item in our shop is 100% handcrafted with immense care, time, and precision. Because our products are delicate art pieces and many are custom-made, we follow a specific policy to ensure fairness to both our customers and our creators.

 

1. Damaged or Wrong Items

If your order arrives damaged during shipping, or if you received the wrong item, we will gladly send a free replacement or issue a full refund.

  • Timeframe: You must notify us within 48 hours of delivery.

  • Proof Required: Please record a continuous unboxing video when opening your parcel for the first time. We require this video to process any damage claims with our courier partners.

 

2. Custom & Made-to-Order Products

We love creating custom pieces to match your outfits! However, any item that has been customized by colour, size, or specific design (such as custom silk thread bangle sets) cannot be returned, exchanged, or refunded unless it arrives broken.

 

3. Non-Returnable Items (Hygiene Policy)

For health and hygiene reasons, all items (including Kundan stone hair clips, Earrings) are final sale and cannot be returned or exchanged once delivered, unless they are defective.

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4. Change of Mind Returns

For standard, non-custom items (like ready-made hair bows, hair bands, or craft flowers):

  • You can request a return within 7 days of receiving your parcel.

  • Items must be completely unused, unaltered, and in their original packaging.

  • Shipping Cost: The customer is responsible for covering the return shipping fees. Original shipping fees are non-refundable.

 

5. How to Start a Return

  1. Send an email to mathicraft83@gmail.com or message us on WhatsApp at 9962240877

  2. Include your Order ID and the unboxing video/photos of the product.

  3. Our team will review your request within 24 to 48 hours and provide the return shipping details.

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